Territory Manager

At Accenture, we relish the opportunity to solve problems, push back the boundaries and do what hasn't been tried before. We're one of the world's leading management consulting, technology services and outsourcing companies and we want talented people who are looking for a challenge. Join our global team and you'll be delivering the innovation that helps our clients become high-performance businesses.

Territory Manager (Singapore)

Job Description:

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialised business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.Most of our people in Services are based long-term at a client location, an Accenture Delivery Centre or, in some cases, an Accenture office.

This role reports to the Regional Account Director and the purpose of the role is to:

• Work with the HR team to drive HR transformation activities in the country or cluster to align HR operations and business processes.
• Provide advice and guidance on the planning and implementation of the HR operating framework which defines the retained HR resources into expertise teams, business partners, and a shared services operation.
• Work with the regional and local expertise teams to guide the implementation of business process realignment in line with global standards. Provide advice and guidance on the implementation of global technology tools, liaising with the Accenture transition team where appropriate.
• Work with the Service Delivery Manager to ensure effective implementation of the Service Management Framework. Drive, communicate and monitor contract and service management processes: SLAs, Service Measurement, Service Reporting, Customer Service Perception Surveys, and Benchmarking
• Assist the SDM with defining, tracking and managing progress of HR transformation activities using the Country Continuous Improvement Plan.
• Periodically review local “entry readiness criteria” for potential move to full outsourcing model
• Drive the problem management process and report upon and seek to resolve escalated service issues
• Conduct quarterly reviews to discuss service performance and changes to service requirements
• Make change recommendations to regional/local management for their decision/action
  Act as the escalation point for local service delivery problem resolution for critical issues
• Provide input to the local performance management processes for in-scope people
• Help to track savings against the business case
• Represent Accenture HRS at external client forums
• Develop relationships with key contact points (SDMs and local / regional HR
• Management) to ensure a “partnering” approach to service management
• Ability to understand client business objectives and bring to bear the Accenture client proposition and to support the client in reaching their objectives, by advising, recommending, maintaining frequent interaction.

Qualification:

• Broad understanding of HR Service Operations
• Creative approach to problem solving and solution design
• Analytical mindset for problem trending and resolution planning
• In depth experience of managing change within a commercial environment and knowledge of techniques for successful change management
• Broad knowledge in the Client Management arena — experience of relationship building; business management and knowledge (finance, commercial awareness and understanding of budgets and planning)
• Experience of successful project management within business transition, transformation or systems projects
• Ability to understand and interpret complex client challenges and identify service improvement initiatives
• Ability to develop new ways of working and informally or formally roll these out across Operations
• Ability to coach and influence the SPOC and the in country management teams
• Knowledge of outsourcing commercial imperatives
• High degree of problem solving and analytical capability
• Requirement for out-of-the-box solutions, that are also in line with policy and strategy
• Ability to see the process through to resolution is key
• Ability to work closely with senior leadership on trend analysis and continuous improvement opportunities.
• Deals on a daily basis with generally complex/in depth issues
• High degree of virtual team management capability required as problems usually require coordination with various parts of the organisation to achieve resolution

Visit http://careers.accenture.com/singapore

Accenture Pte Ltd
250 North Bridge Rd #32-00 Raffles City Tower, Singapore 179101